Customer information
Clear policies. Careful service.
What to expect when you use Laundry Café self-service, wash-and-fold, or pickup-and-delivery services.
Effective September 2, 2026
Privacy policy
Laundry Café collects only the information reasonably needed to provide service, communicate with customers, process orders, improve operations, and meet legal obligations. This may include your name, telephone number, email address, pickup or delivery address, laundry preferences, order details, and communications with us.
Online ordering and payment are provided through Cents. Information entered on the Cents ordering platform is also handled according to the Cents Privacy Policy. Laundry Café does not receive or store your complete payment-card number through this website.
We may use service providers for ordering, payment processing, communications, website operation, analytics, and delivery support. We do not sell customer personal information. We retain information only as long as reasonably necessary for service, accounting, dispute resolution, safety, or legal requirements and use reasonable safeguards to protect it.
To ask about, correct, or request deletion of information held directly by Laundry Café, call or text 540-500-4641. Certain records may be retained when required for legitimate business or legal purposes.
Service terms
Please check all pockets and remove cash, jewelry, electronics, pens, cosmetics, medication, keys, and other valuables before submitting laundry. Laundry Café is not responsible for items left in pockets or concealed in laundry.
Standard wash-and-fold processing
Wash-and-fold is a bulk laundry service. Clothing may be separated into practical groups based on color, fabric type, and other visible characteristics, then machine-washed using Laundry Café’s standard water temperature, detergents, drying temperature, and processing procedures. Individual care labels are not separately reviewed or followed for every garment as part of standard wash-and-fold service.
Customers must remove or separately identify any garment requiring handwashing, air drying, dry cleaning, special temperature settings, color-sensitive handling, or other special care before submitting the order. Laundry Café may decline such items or charge separately for special handling when accepted. By submitting an item for standard wash-and-fold service, the customer represents that it is suitable for ordinary machine washing and drying.
Laundry Café is not responsible for normal shrinkage, fading, color bleeding, fabric deterioration, loose decorations, damaged zippers or fasteners, or damage resulting from weak fabric, manufacturing defects, pre-existing conditions, undisclosed stains, inaccurate care labels, or items unsuitable for standard machine washing or drying.
Orders are processed separately by customer. Specialty handling, excessive soil, pet hair, oversized pieces, rush service, or special products may require additional charges disclosed before completion whenever reasonably possible. Final order weight and applicable service selections determine the charge.
Recleaning and refunds
If you are dissatisfied with cleaning quality, contact us within 24 hours after pickup or delivery, provide the order number and photographs when applicable, and keep the affected items in their returned condition for inspection. Refunds are not automatic and will not be issued for unverified or unsupported complaints. The standard remedy for a verified cleaning-quality concern is one complimentary recleaning of the affected items when appropriate.
Lost or damaged items
Report any missing or damaged item within 48 hours after pickup or delivery. Provide the order number, item description, photographs when applicable, approximate age, and original purchase information if available. We will review order records and make a reasonable effort to locate or assess the item.
Unclaimed laundry
Completed orders should be collected promptly. We may contact you using the information associated with the order. Laundry left unclaimed for 30 days after completion may be donated, recycled, or disposed of after reasonable attempts to provide notice. Outstanding service, storage, or delivery charges remain due where applicable.
Pickup and delivery
Pickup and delivery availability depends on address, route capacity, weather, access, and the schedule shown during ordering. Customers are responsible for providing a safe, accessible location and accurate instructions. Laundry must be securely bagged and ready during the confirmed pickup period.
Changes or cancellations should be made before the scheduled route begins. A missed pickup, inaccessible location, incorrect address, or late cancellation may require rescheduling and may result in a fee if disclosed during ordering. Return timing is an estimate and may change because of order size, specialty care, route conditions, or events beyond our reasonable control.
Items we cannot accept
For health, safety, and equipment protection, Laundry Café may refuse items containing or exposed to bodily fluids, human or animal waste, hazardous chemicals, solvents, fuel, oils, pesticides, pests, needles, sharp objects, infectious materials, excessive grease, or other unsafe contamination. Do not submit items labeled dry-clean-only unless Laundry Café has expressly agreed to handle them.
Questions and policy updates
Questions may be directed to Laundry Café Laundromat, 736 Warrenton Rd #106, Fredericksburg, VA 22406, or by calling or texting 540-500-4641. We may update these policies as services or legal requirements change. The effective date above identifies the current version.